Complaints & Feedback

Our commitment

YCBN values feedback from participants, communities, partners, staff and the public. We aim to handle complaints fairly, promptly and confidentially without fear of retaliation.

What you can raise

• Feedback about our programmes and services.
• Concerns about the behaviour of staff, volunteers, board members or partners.
• Concerns about misuse of funds or resources.
• Safeguarding concerns (see our Safeguarding Policy).

How to give feedback or make a complaint

Please include your name and contact details if you would like a response. Anonymous concerns can also be raised che.

• Email: info@ycbn.org with subject line “Complaint” or “Feedback”.
• Phone/WhatsApp: +256 760 315 494
• In writing: P.O Box 117751, Wakiso, Uganda.
• Or via our Contact page.

What happens next

1. We acknowledge receipt usually within 5 working days.
2. We investigate proportionately, respecting confidentiality.
3. We respond with the outcome or next steps.
4. Serious concerns (including safeguarding) are escalated in line with our policies and relevant authorities where required.